We have a 30 Day return policy, which means you have 30 Days after receiving your item to request a return.

To start a return, you must fill in the returns form below.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Cancelling or Changing your Order:

All orders are processed as soon as your place your order. If you wish to cancel your order, you must go to your thank you page (link sent in your confirmation email) and cancel the order there. If the cancel button is no longer present, it means that your order has been fulfilled and shipped. All orders that are already processed and shipped cannot be cancelled.

Damages and issues 

Please inspect your order upon reception and contact us immediately through our form (or email) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Due to shipment issues that occur out of our control, we are not liable for damage to the packaging that occur during transit.

We have a 90 Day return policy, which means you have 90 Days after receiving your item to request a return.

To start a return, you must contact us using our contact form. Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Cancelling or Changing your Order:

All orders are processed as soon as your place your order. If you wish to cancel your order, you must go to your thank you page (link sent in your confirmation email) and cancel the order there. If the cancel button is no longer present, it means that your order has been fulfilled and shipped. All orders that are already processed and shipped cannot be cancelled.

Damages and issues 

Please inspect your order upon reception and contact us immediately through our form (or email) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Due to shipment issues that occur out of our control, we are not liable for damage to the packaging that occur during transit.

We have a 90 Day return policy, which means you have 90 Days after receiving your item to request a return.

Cancelling or Changing your Order:

All orders are processed as soon as your place your order. If you wish to cancel your order, you must go to your thank you page (link sent in your confirmation email) and cancel the order there. If the cancel button is no longer present, it means that your order has been fulfilled and shipped. All orders that are already processed and shipped cannot be cancelled.

Damages and issues 

Please inspect your order upon reception and contact us immediately through our form (or email) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Due to shipment issues that occur out of our control, we are not liable for damage to the packaging that occur during transit.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We process all approved refund requests within 24 hours. Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund too (as this is on the bank's side, this timing is out of our control). Please note that any shipping costs are non-refundable.

Make sure that when you place your order, the address is correct and deliverable by the USPS. Any orders returned to us due to being undelivered with incur a 25% fee, regardless of whether or not the item eventually reaches you. The fee is charged because the USPS also charges a fee for undelivered packages.

For pre-orders: All pre-orders will ship on their pre-determined time as shown on our website. The current pre-order shipping date is November 29th. If you want to cancel your pre-order and receive a refund, please contact our support here.

Refunds

Refunds

Please contact support@thestemkids.co or use the contact form to initiate your refund. Once your refund is approved, you can ship the product to the address provided to you by our customer service representatives. Return shipping labels will have to be paid for by the customer.

You must provide the tracking number so that we can refund your order promptly. Failure to provide a tracking number or contacting support before initiating a return may result in having your refund denied.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We process all approved refund requests within 24 hours. Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund too (as this is on the bank's side, this timing is out of our control). Please note that any shipping costs are non-refundable.

Make sure that when you place your order, the address is correct and deliverable by USPS or UPS. Any orders returned to us due to being undelivered with incur a 25% fee, regardless of whether or not the item eventually reaches you. The fee is charged because USPS also charges a fee for undelivered packages.

For pre-orders: All pre-orders will ship on their pre-determined time as shown on our website. The current pre-order shipping date is November 29th. If you want to cancel your pre-order and receive a refund, please contact our support here.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. We process all approved refund requests within 24 hours. Please remember it can take 5-10 business days for your bank or credit card company to process and post the refund too (as this is on the bank's side, this timing is out of our control). Please note that any shipping costs are non-refundable.

Make sure that when you place your order, the address is correct and deliverable by the USPS. Any orders returned to us due to being undelivered with incur a 25% fee, regardless of whether or not the item eventually reaches you. The fee is charged because the USPS also charges a fee for undelivered packages.

For pre-orders: All pre-orders will ship on their pre-determined time as shown on our website. The current pre-order shipping date is November 29th. If you want to cancel your pre-order and receive a refund, please contact our support here.